When it comes to accessibility compliance, confusion often arises around the difference between a transaction counter and a writing surface. Many business owners wonder: Can a writing surface substitute for an accessible transaction counter? Are they separate requirements? Let's clarify these important distinctions using the 2010 ADA Standards for Accessible Design. What Is a Transaction Counter? A transaction counter is where goods, services, or information are exchanged bet

Accessibility compliance under the Americans with Disabilities Act (ADA) is critical for ensuring that people with disabilities can access goods, services, and facilities. However, business owners and property managers frequently encounter situations where full compliance seems impossible—or at least highly challenging. Understanding the concepts of "readily achievable barrier removal" and "technically infeasible" is essential for navigating these complex scenarios while st

When it comes to ADA compliance inspections, even experienced professionals can overlook critical violations that leave property owners...